A notice of 48 hours or more is required when cancelling or rescheduling your appointment.
New Clients: are required to pay a $75 deposit to book their appointment. Your appointment date and time will not be booked until the deposit is paid. You have 2 days to pay your deposit before I open the date back up to be booked by others. All appointments are first come first serve (so if you slack on paying your deposit, there is a possibility someone can snag your preferred day/time). Your deposit will go towards your total service amount, if you cancel/reschedule within the 48 hour window your deposit will be forfeited & you will be required to pay a new deposit to rebook. If you cancel/reschedule outside of the 48 hour window your deposit will be transfered to your new date or forfeited. Deposits are to be paid via Venmo & are non refundable.
Existing clients: As of 1/1/25 it will be required that a credit card be kept on file, if you cancel/reschedule within the 48 hour window you will be charged 50% of your service total. This will NOT go towards your services at your rescheduled appointment. If you refuse to pay the $75 you will be removed my books & banned from my chair.
Tardiness: I do allow a 15 min grace period for guests. Sometimes this may result in having to skip a haircut or blow dry so I can complete your services without running into the next clients appointment time. I kindly ask that you PLEASE communicate your late arrival with me. If you are 15 mins or more late, your appointment will be cancelled and it will be considered a no-show. (To be clear if you are not in my chair at the 15 min mark, it will be cancelled)
No Shows: If you no call/ no show your appointment you will be required to pay 90% of your total services before I will rebook you. Upon rebooking a $75 deposit will be required & will go towards your services. If you cancel or reschedule inside the 48 hours, it will be forfeited. If you no show twice there will not be a third time, you will be blocked from booking with me and banned from my chair. Life threatening medical emergencies will be the only exception.
While I do understand that things come up & emergencies happen, I ask that you do your best to communicate with me in a timely manner. I know I do not have to explain the importance of income to you as we are all responsible adults here.
For the comfort of the other clients & stylists, I do request that you refrain from bringing extra guests to your hair appointment.
Due to the limited space of the suite, accommodating extra guests can make it crowded and uncomfortable for everyone. If you do arrive with a guest that does not have an appointment, they will be asked to wait outside the suite until our appointment is finished.
Under no circumstances are children allowed in the salon. Children are considered any persons under the age of 18.
While I'm sure that your kiddos are great, the salon can be a very dangerous place for them with the chemicals, sharp objects and hot tools that await them around every corner & it's impossible to keep an eye on them at all times while in the chair. If you do come to your appointment with your kiddo, you will be asked to reschedule & the appointment will be treated as a no show. (see above)
I also do not perform services on any persons under the age of 18. This is non negotiable. I thank you in advance for your understanding on this matter.
Due to the nature of these services, I cannot provide refunds once the service has been completed.
If you are unhappy with the results of your service please contact me within 7 days of your appointment so that I can get you in for any necessary adjustments. These adjustments will be free of charge to you.* If you contact me outside of the 7 days, you will be charged for your adjustment. If you see something you don't love while still at your appointment I encourage you to speak up and let me know (I wont be mad I promise!) this gives me the opportunity to make adjustments before you leave.
If you are unhappy with something I implore you to reach out to me before you take your issue to social media. This is my livelihood and I can promise you the clout is not worth causing another human mental anguish & ruining their business.
*If you try to adjust your hair from home or go to another salon to do so this will void your free adjustment within the 7 day window. This includes toners, purple/blue shampoo, glosses, clarifying shampoo or color depositing clenditioners.
At any point during your service I may record content to share on social media, including photos & videos. By using my services & booking an appointment with Crystal (Cryistal Chaos), you consent to your likeness being featured in my content and posted across platforms. If you would prefer to not have your face on camera, just let me know and I can make faceless content.
Clients are welcome and encouraged to create content while in the salon as long as doing so does not imped on the services being performed & does not paint Crystal (Cryistal Chaos) or other stylists/clients in a negative light.
To ensure that you look and feel the best in your after photos I recommend that you wear a top (or bring one to change into) that is contrasting to the color you're getting. (If you're receiving a darker color bring a light shirt & vice versa).
No color inspo is ever guaranteed.
When it comes to inspiration photos it's important to know that not everyones hair is the same. Everyone has a different canvas, texture etc. While inspiration photos are great, it's important to know that you will never look exactly like the picture. I do my best in our consultations to mange your expectations & let you know what is and is not possible. But you have to do your part in listening and understanding that your hair can only withstand so much.
Color Corrections can take multiple sessions and you may be asked to break it up into 2 days because of the time it may take to achieve your desired outcome. I WILL NOT push your hair to it's breaking point to achieve your goal, if that's something you want then I am not the stylist for you.
By booking an appointment with Crystal (Cryistal Chaos) you agree to these policies & understand that if you do not adhere to these policies Crystal has the right to refuse future services. You understand that Crystal also reserves the right to charge any card on file for missed appointments etc as stated in the "Cancellation & Deposits" section. You understand that Crystal has the right to alter, remove or add any policy at any time.
A native to the sandy shores of Virginia Beach, who recently moved to Indianapolis to be with my boyfriend. I have a 15 year old Dorkie named Jasper who is my whole life. In my day to day I cope with my AUHD & love everything that is bad for me including caffeine, nicotine, junk food & driving too fast.
I'm a multi published, award winning hairstylist who has had the pleasure of working with Miss United States 2012 (she even let me wear her crown 🤭) & Miss Teen Virginia 2013. I have countless weddings under my belt, but my real passion lies in hair color.
While luxury fashion color is my specialty, I enjoy all kinds of color. My knowledge of color chemistry has excelled me to leading education roles, gained me a judges seat for hair awards & afforded me trips all around the world to represent the brands I love.
Don't be fooled by my neon hair, I can absolutely slay some natural color!
All Over Color
Color Correction
Block Color
Root Touch Up
Color Glaze
All Over Color
Root Touch Up
Color Glaze
All Over Color can be used to slightly lighten or darken your natural color. It can also be used to cover or blend grey hair. This process is applied roots to ends with Demi or permanent color. Maintenance levels vary.
This service includes bond builder, extra color charge may apply depending on coor usage.
All Over Color
Root Touch Up
Color Glaze
This service includes bond builder, extra color charge may apply depending on color usage.
Root Touch Ups are generally used to cover or blend natural and grey hair at the roots using demi or permanent color. Maintenance levels vary.
All Over Color
Root Touch Up
Color Glaze
This service includes bond builder, price may vary based off of color usage.
Color Glazes are cream color used to refresh darker toners that may have faded & to bring vibrancy and shine to the hair.
Color Correction
Block Color
Color Corrections are by consultation only. These are done in extensive cases of color removal, major tonal correction & some at home color situations gone wrong (with no judgement of course).
Minimum of 4 hours (because this is the minimal amount of time a correction may take) & includes bond builder, cut & any treatments that may be needed.
Color Correction
Block Color
Block Color is a trendy & fun way to wear natural or fun colors. Block color is usually 1-3 colors in bold placements.
Block Color with bleach is the same as traditional block color but includes bleach in some sections.
Price varies on how many colors & processes.
Service includes bond builder.
Luxury Vivids come in a variety of styles and placements. Anything from natural with a pop to a full head of rainbow hair. A consultation is required for these appointments.
Luxury Vivid Refresh: This is for those clients that dont need a bleach service but just want to refresh thier vivids.
Hourly price includes any bleach services necessary, bond buider, treatments, cut & style.
Olaplex Bond Builder
Haircut
Olaplex Bond Shaper
Olaplex Chelating Treatment
Olaplex Bond Builder
Olaplex Bond Builder Standalone Treatment is designed to rebuild broken disulfide bonds within the hair, addressing the root cause of damage. This treatment is particularly effective for hair that has been subjected to chemical processes like bleaching, coloring, or straightening.
Olaplex Bond Builder
This is an add on service
Olaplex Bond Shaper
Olaplex Chelating Treatment
Olaplex Bond Builder
Olaplex Bond Shaper is designed to rebuild broken disulfide bonds within the hair while locking in moisture and maintaining frizz. This treatment will define the curl pattern and lock it in place.
Olaplex Bond Builder
This is an add on service
Olaplex Bond Shaper
Olaplex Chelating Treatment
Haircut
All Haircuts are non gendered. A trim is a haircut. A short cut is a haircut. A long layered cut is a haircut. A fade is a haircut. Some haircuts are on dry hair some are done on wet hair.
All cuts come with styling.
I do not accept standalone haircut appointments at this time.
Olaplex Bond Builder
Olaplex Chelating Treatment is a deep cleansing treatment that removes impurities from the hair, such as product buildup, hard water minerals, chlorine, and heavy metals. It is designed to leave the hair feeling clean, soft, and manageable.
Olaplex Bond Builder
This is an add on service
Olaplex Bond Shaper
Olaplex Chelating Treatment